Short answers to the questions store owners ask most often. Each answer points to the page of this guide with more detail. If you cannot find what you need, contact support at https://luminarisolutions.com/rawnaq/support.
1. How do I change my logo and make it the right size?
Open the theme editor (Online Store > Themes > Customize), click the paintbrush for Theme settings, and select Theme settings > Logo and favicon. Upload the Logo, then adjust Logo width on desktop and Logo width on mobile. See Getting started with Rawnaq.
2. How do I change colors across the store, or in just one section?
For the whole store, edit your color schemes in Theme settings > Colors. To recolor only one section, select it and choose a different Color scheme. See Theme settings.
3. My banner photo looks cropped on phones. What can I do?
A wide photo is cut to fit a tall phone screen. Upload a portrait photo as the Mobile image in the Slideshow slide or the Image banner. You can also set Content position so that the text avoids the subject. See Homepage sections.
4. Why does my mega menu not show images?
- In the Header section, check that you added a Mega menu block.
- Check that Menu item has the same title as the top level item in your menu, for example Women. Capital letters do not matter, but spelling does. If you renamed the menu item, change the block too.
- Check that Image 1 or Image 2 is set.
5. Why do my products show size buttons but no color swatches?
Swatches come from the colors or images set on your product option values in Shopify admin. Open the product, select the Color option and choose a swatch for every value. Without them, the theme shows plain buttons. See Product page.
6. How do I show only the photos of the color a shopper picked?
Turn on Group images by variant in Product information. It works when each color has its own variant image and the photos of each color are together in the product's photo order. See Product page.
7. How do I add a size guide?
Create a page with your size table, then choose it as the Size guide page in the Variant picker block. A link appears next to the size option. See Product page.
8. How do I add or change filters on collection pages?
Install the free Search & Discovery app from Shopify and edit your filters there. The theme shows them automatically. Choose how they look in Collection products: Filter layout on desktop and Color filter style. See Collections and search.
9. How do I show a free shipping progress bar?
Enter an amount in Theme settings > Cart > Free shipping threshold and make sure a matching free shipping rate exists in Settings > Shipping and delivery. See Cart.
10. How do I switch between a cart drawer and a cart page?
Choose Theme settings > Cart > Cart type. The options are Drawer, Page and Popup notification. See Cart.
11. Why is my wishlist empty on another phone, or why does the heart open a missing page?
Wishlists are stored in the shopper's own browser, so they stay on that device. If the heart icon opens a page that cannot be found, create a page with the handle wishlist and the theme template wishlist. The same goes for compare. See Wishlist and compare.
12. How do I set up my store in Arabic?
Add Arabic in Settings > Languages, translate your content with the free Translate and Adapt app, and choose the Arabic text style in Theme settings > Typography > Arabic and Hebrew. Rawnaq mirrors the layout on its own. See Languages and right-to-left.
13. How do I change words such as "Add to cart" or "Check out"?
In Online Store > Themes, open the three dot menu next to Rawnaq and choose Edit default theme content. Search for the words, change them and save. See Languages and right-to-left.
14. How do I add a WhatsApp button?
Type your number in Theme settings > Chat and contact > WhatsApp number, in international format with digits only, for example 971501234567. Then choose Floating chat button, and turn on Show WhatsApp order button in the product Buy buttons block and Show "Order on WhatsApp" in the cart in the cart settings. See WhatsApp and chat.
15. How do I update the theme, and will I lose my changes?
When a new version of Rawnaq is available, Shopify shows an update notice on the Online Store > Themes page. The update is added to your library as a new copy, and your live store does not change until you publish it. Settings you made in the theme editor are carried across. Changes you made by editing the theme code are not, so keep a note of them or ask support to help. Duplicate your theme before you update, as a safe copy.
Good to know
- Most questions are answered by one of three places: Theme settings (the paintbrush), the settings of the section you are looking at, and Shopify admin (products, menus, pages, languages).
- When something does not look right, check that you are on the right template in the page picker, and preview at phone width.
- Write down what you changed before you ask support. It speeds up the answer.
- The full documentation is at https://luminarisolutions.com/rawnaq/docs.
Still stuck? Contact support