Lumina support

Lumina theme support

Something not working in your store? Tell us the page, what you expected and what happened, and we will help you sort it out.

Send us your request

The more we know, the faster we can help. Fields marked optional can be left empty.

Name

Store URL

Your .myshopify.com address, found in Settings > Domains

Preset

Topic

Theme version (optional)

Shown in Online Store > Themes under the theme name

Description

Tell us the page, what you expected and what happened. A link to the page helps.

Files (optional)

Screenshots or a short screen recording. Up to 5 files, 10 MB each. Allowed: jpg, png, webp, gif, pdf, mp4, mov.

Collaborator request code (optional)

Only if you are happy for us to look inside your store. Found in Settings > Users > Security. You can remove our access at any time.

We only use what you send here to answer your request. Files stay private and only our support team can open them.

Files can take a moment to upload.

We reply within 24 hours, and usually sooner on working days.

You can also write to us at info@luminarisolutions.com